Thank you for using SignalSurvey. We're here to help.

Frequently Asked Questions

Why is my IP address not showing?

Ensure you are connected to a WiFi network and have an active internet connection. The app fetches your public IP from an external service.

Why are speed test results different from other apps?

Speed test results vary depending on server location, network congestion, and testing methodology. SignalSurvey provides approximate measurements for general reference.

How do I clear my speed test history?

Open the Speed Test tab, tap the trash icon in the top-right corner, and confirm deletion.

Does the app use my location?

No. SignalSurvey does not request or use device location. Public IP geolocation is determined by your ISP, not your device's GPS.

Troubleshooting

  1. No data showing — Confirm you are connected to WiFi and have internet access.
  2. Speed test fails — Check your connection stability and try again.
  3. App crashes — Update to the latest version from the App Store.

Contact Us

If your issue is not covered above, please email us at:

[email protected]

We aim to respond within 48 hours.